QUESTION NO: 1
A technician is trying to retrieve a screw that fell inside a case and is just out of reach. Which of the following is the BEST procedure to retrieve the screw? Pass 220-701 Exam
A. Turn the case upside down, shake gently and let the screw fall out.
B. Use a shop vacuum to retrieve the screw.
C. Use the hardware abstraction layer (HAL).
D. Use an extension magnet.
Answer: D
QUESTION NO: 2
Users cannot print to a network printer. After physically checking the printer everything appears to be functioning correctly on the printer. Which of the following is the MOST likely cause of the problem?
A. The printer is out of memory.
B. The printer is disconnected from the network.
C. The printer is out of paper.
D. The printer is not powered on.
Answer: B
QUESTION NO: 3
Which of the following protocols should a technician consider troubleshooting if a user is not receiving incoming emails on their desktop?
A. SMTP
B. POP3
C. FTP
D. SIP
Answer: B
QUESTION NO: 4
A system had been infected with a virus. After the virus was removed it returned a few days later even though the system had not been connected to a network or external media. Which of the following should be done to remove the virus more permanently?
A. Enable last known good configuration
B. Disable system restore and clean the PC.
C. Remove all spyware prior to a virus scan.
D. Run the virus scanner with heuristics.
Answer: B
QUESTION NO: 5
A+ Exams, A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?
A. The computer does not support this type of drive.
B. Connector is plugged in backwards.
C. Power is plugged in backwards.
D. All floppies are corrupt.
Answer: B
